Brief

The Mayor's office has referred a City Administrative Officer report to the Government Operations Committee regarding a contract with Carahsoft Technology Corp. for configuration and optimization work on MyLA311, the city's 311 service request platform. The file was introduced on June 25, 2026, and remains pending in committee. The contract is set to expire June 25, 2028.

Full summary

This file represents a procurement action for technical services related to MyLA311, Los Angeles's centralized system for handling non-emergency service requests and complaints from residents. Carahsoft Technology Corp. is proposed as the contractor to perform configuration and optimization work on the system, though the specific scope of work details are referenced in the accompanying Statement of Work document. The Mayor initiated the file by submitting it with supporting analysis from the City Administrative Officer (CAO), whose report dated June 24, 2026, provides the rationale and financial assessment for the contract. The CAO report carries reference number 0150-13210-0000 and would contain details on the contract's cost, duration, and how it aligns with citywide technology procurement practices. As of June 25, 2026, the file remains in its initial stage, pending review and action by the Government Operations Committee. This committee typically evaluates city service contracts, IT procurement, and operational efficiency matters before recommending approval or modifications to the full Council. The file carries a two-year expiration date, suggesting the Council has until June 25, 2028, to take final action before it becomes moot.

Activity (2)

• 2026-06-25 City Administrative Officer document(s) referred to Government Operations Committee.
• 2026-06-25 Document submitted by the Mayor, City Administrative Officer report dated June 24, 2026.

Documents (1)

• 2026-06-24 Report from City Administrative Officer · report